SHIPPING POLICY
Overview
We are committed to providing a clear, reliable, and efficient shipping experience for every order. This Shipping Policy explains order processing, shipping timeframes, delivery estimates, free shipping, expedited shipping, and related support for our scented candles and home fragrance products. We aim to keep every step transparent so customers can shop with confidence.
Order Processing
Orders are processed and shipped within 1-3 days. Once an order is placed, our team begins preparing the items for shipment. Customers are encouraged to review their order details carefully before completing checkout to help ensure a smooth delivery process.
If an order requires additional review or information, our team will provide assistance through the Contact Us page. Our email address is also available on the Contact Us page.
Shipping Timeframe
The estimated delivery time is 6-12 days for all orders. This delivery estimate applies consistently to our customers. Expedited shipping is also available. Customers who choose expedited shipping will receive the available accelerated service option where offered.
Delivery estimates are provided to help customers plan for their order. While we work to support timely delivery, actual delivery may be affected by carrier conditions, destination, weather, and other circumstances beyond our control.
Free Shipping
Every product on our website qualifies for free shipping. There are no minimum purchase requirements for free shipping, and no shipping fees are added to eligible orders at checkout. This allows customers to enjoy our home fragrance products with a straightforward and convenient shopping experience.
Expedited Shipping
Expedited shipping is available for customers who wish to receive their order through an accelerated service option where offered. Customers may select expedited shipping during checkout when available. The estimated delivery timeframe for all orders is 6-12 days, and expedited shipping provides the available faster service option.
Order Tracking
Tracking information may be provided when available. Customers can use tracking details to follow the progress of their shipment. If tracking information is not immediately available, it may become available after the order has been processed and shipped. For assistance with tracking, please contact us through the Contact Us page. Our email address is also available on the Contact Us page.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Please review the shipping address carefully before submitting an order. If an address needs to be corrected, please contact us as soon as possible through the Contact Us page. If an order has already been shipped, address changes may not be possible, and the return process may apply.
Delivery
Orders are delivered to the shipping address provided at checkout. The estimated delivery time is 6-12 days for all orders. All orders qualify for free shipping. Expedited shipping is available. Delivery estimates apply consistently to our customers. If delivery is delayed, our team will provide support through the Contact Us page where possible.
If an order is marked as delivered but cannot be located, please contact us through the Contact Us page. Our team will review the matter and provide appropriate assistance.
Damaged, Defective, or Incorrect Items
If an order arrives damaged, defective, or incorrect, please contact us through the Contact Us page. Our email address is also available on the Contact Us page. Please provide your order number and a description of the issue. Our team will review the matter and provide an appropriate resolution, which may include a replacement, exchange, or refund.
Returns and Refunds
We offer a 60-day return window. If you are not fully satisfied with your purchase, you may request a return within 60 days. Once a return is received and approved, refunds are typically issued within 5-10 days. Refunds are processed in USD. For return and refund assistance, please contact us through the Contact Us page. Our email address is also available on the Contact Us page.
Order Changes and Cancellations
Orders are processed and shipped within 1-3 days. If you wish to change or cancel an order, please contact us as soon as possible through the Contact Us page. If the order has not yet been shipped, changes or cancellation may be possible. If the order has already shipped, the return and refund process may apply.
Currency
All prices and transactions on our website are processed in USD. This provides a consistent and convenient experience for all customers.
Customer Support
For all shipping-related inquiries, including order processing, delivery estimates, tracking, expedited shipping, free shipping, damaged items, returns, and refunds, please contact us through the Contact Us page. Our email address is also available on the Contact Us page. Our team is ready to provide professional and attentive assistance.
Our Commitment
We value every order and every customer. We are committed to clear communication, dependable shipping support, and transparent service. Whether you are ordering a favorite scent or discovering a new fragrance for your home, we aim to make your experience smooth, reliable, and satisfying. Thank you for choosing us for your scented candles and home fragrance products.