REFUND POLICY

Overview
We are committed to providing a clear and dependable refund experience for our scented candles and home fragrance products. This Refund Policy explains the return window, return conditions, refund process, and related terms for orders placed on our website. All orders are processed and shipped within 1-3 days. Estimated delivery is 6-12 days for all orders. Expedited shipping is available. Every item qualifies for free shipping. All prices and refunds are processed in USD.

Return Window
We offer a 60-day return window. If you are not fully satisfied with your purchase, you may request a return within 60 days after the order is delivered. To begin the return process, please contact us through the Contact Us page. Our email address is also available on the Contact Us page. We recommend contacting us before sending any item back so that our team can provide the correct return instructions.

Return Eligibility
To be eligible for a return, the item must have been purchased from our website, the return request must be made within the 60-day return window, and the item should be returned in a condition suitable for review. Whenever possible, please include the original packaging, components, and order information. Items that arrive damaged, defective, or incorrect should be reported through the Contact Us page so that our team can provide appropriate assistance. Due to the nature of scented candles and home fragrance products, returned items may be reviewed to confirm their condition.

Return Process
To request a return, please contact us through the Contact Us page. Our email address is also available on the Contact Us page. Please provide your order number, the item you wish to return, and a brief description of the reason for the return. Our team will review the request and provide return instructions. Please do not send items back without receiving instructions. We recommend using a trackable shipping method when returning items so that the return can be monitored.

Refund Processing
Once a returned item is received and approved, refunds are typically issued within 5-10 days. Refunds are processed in USD. In most cases, refunds are returned to the original payment method used for the purchase. If the original payment method is unavailable, our team will provide guidance through the Contact Us page. The time needed for a refund to appear may vary depending on the payment provider or financial institution.

Shipping and Refunds
All orders qualify for free shipping. The estimated delivery time is 6-12 days for all orders. Expedited shipping is available. Shipping and delivery terms apply consistently to our customers. Original shipping is free, and no shipping fees are added to eligible orders. Return shipping arrangements will be provided as part of the return instructions. If a return is related to a damaged, defective, or incorrect item, our team will provide appropriate support.

Damaged, Defective, or Incorrect Items
If an order arrives damaged, defective, or incorrect, please contact us through the Contact Us page. Our email address is also available on the Contact Us page. Please provide your order number and a description of the issue. Our team will review the matter and provide an appropriate resolution, which may include a replacement, exchange, or refund. We are committed to resolving these matters fairly and efficiently.

Exchanges
Exchanges may be available for eligible items. To request an exchange, please contact us through the Contact Us page. Our team will review the request and provide available options. If an exchange is not available, the return and refund process may apply.

Order Cancellations
Orders are processed and shipped within 1-3 days. If you wish to cancel an order, please contact us as soon as possible through the Contact Us page. If the order has not yet been shipped, cancellation may be possible. If the order has already shipped, the return and refund process may apply.

Currency
All prices, transactions, and refunds on our website are processed in USD. This provides a consistent experience for all customers.

Customer Support
For all return and refund inquiries, please contact us through the Contact Us page. Our email address is also available on the Contact Us page. Our team is ready to assist with return requests, refund status, damaged or defective items, exchanges, and related matters.

Our Commitment
We value your satisfaction and aim to make returns and refunds as clear and smooth as possible. We are committed to professional support, timely processing, and transparent communication throughout the return and refund process. Thank you for choosing us for your scented candles and home fragrance products.