CUSTOMER SERVICE POLICY
Our Commitment
We are dedicated to providing reliable, transparent, and attentive customer service for every order. This policy explains order processing, shipping, delivery, returns, refunds, currency, and customer support. We aim to make every step clear and consistent so customers can shop with confidence.
Order Processing
Orders are processed and shipped within 1-3 days. Once an order is placed, we begin preparing it for shipment. Customers should ensure their order details and contact information are accurate so delivery can proceed smoothly. If any issue arises with an order, our team will provide assistance through the Contact Us page.
Shipping and Delivery
All orders qualify for free shipping. The estimated delivery timeframe is 6-12 days for all orders. This estimate applies consistently to our customers, and no additional shipping charges apply to eligible products. Expedited shipping is available. Customers who choose expedited shipping will receive the available accelerated service option where offered. Delivery estimates are provided for planning purposes and may vary based on carrier conditions and destination. We are committed to keeping shipping information clear and dependable.
Free Shipping
Every product on our website includes free shipping. There are no minimum purchase requirements for free shipping, and no shipping fees are added to product prices at checkout. This allows customers to enjoy our scented candles and home fragrance products with a straightforward shopping experience.
Currency and Pricing
All prices and transactions on our website are processed in USD. Product prices, order totals, and refunds are handled in USD to provide a consistent shopping experience. Customers are encouraged to review the final order total before completing checkout.
Returns
We offer a 60-day return window. If you are not fully satisfied with your purchase, you may request a return within 60 days. To begin the return process, please contact us through the Contact Us page. Our email address is also available on the Contact Us page. Returned items should be handled with care and returned in a condition suitable for review. We recommend contacting our team before sending a return so that the process can be guided smoothly.
Refunds
Once a return is received and approved, refunds are typically issued within 5-10 days. Refunds are processed in USD. The refund timeframe begins after the returned item has been received and reviewed. If a refund requires additional information, our team will communicate through the Contact Us page. We aim to complete refunds promptly and clearly.
Damaged, Defective, or Incorrect Items
If an order arrives damaged, defective, or incorrect, please contact us through the Contact Us page. Our email address is also available on the Contact Us page. We will review the matter and provide appropriate assistance. To support a smooth resolution, customers may be asked to provide order details and a description of the issue. We are committed to resolving such matters fairly and efficiently.
Order Changes and Cancellations
Customers who wish to change or cancel an order should contact us as soon as possible through the Contact Us page. Orders are processed within 1-3 days, so changes may not be possible once an order has entered shipment. If an order has already shipped, the return process may apply. Our team will provide guidance based on the status of the order.
Product Use and Care
Our scented candles and home fragrance products are designed for home fragrance enjoyment. Customers should follow the product instructions and use candles safely. This includes keeping candles away from flammable materials, never leaving a burning candle unattended, and placing candles on a stable heat-resistant surface. Home fragrance products should be used as intended. Proper care helps ensure a pleasant and safe experience.
Customer Support
Our customer service team is available to assist with order information, shipping, delivery, returns, refunds, product details, and general inquiries. For all support requests, please contact us through the Contact Us page. Our email address is also listed on the Contact Us page. We encourage customers to use that page so that our team can provide organized and effective assistance.
Our Promise
We value every customer and every order. We are committed to clear communication, dependable service, and thoughtful support. Whether you are choosing a new scent for your home or returning to a favorite fragrance, we aim to make your experience smooth and satisfying. Thank you for choosing us for your scented candles and home fragrance needs.
Contact Us
For all customer service matters, please visit the Contact Us page. Our email address is also available on the Contact Us page. We look forward to assisting you.